At Notun Bangla Bazar, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.
1. Return Policy
We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return, your item must meet the following requirements:
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The product must be returned within 14 days of receiving return approval and instructions from our customer service team.
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The item must be unused and in new condition.
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The product must be returned in its original packaging.
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The item must include all original accessories, labels, and components, where applicable.
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You must provide proof of purchase, such as your order confirmation or receipt.
Items that do not meet these conditions may not be eligible for a return, except where applicable law provides otherwise.
2. How to Request a Return
To request a return, please contact us by email at info@notunbanglabazar.co.uk.
In your email, please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
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Clear photographs of the product, if it is damaged, defective, or incorrect
Our customer service team will review your request and provide further instructions if your return is approved.
Please do not send products back before contacting us and receiving return instructions.
3. Refund Policy
We aim to process eligible refunds within 10 days after the returned product has been received and inspected.
Once your return is approved, we will notify you by email. Approved refunds will be issued to your original payment method unless another method is agreed upon where permitted.
Please note that the time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
4. Return Shipping Costs
Return shipping arrangements and costs will be communicated when your return request is approved.
If an item arrives damaged, defective, or incorrect, please contact us by email so we can review the issue and explain the appropriate next steps. Your statutory consumer rights remain unaffected.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at info@notunbanglabazar.co.uk as soon as possible.
Include your order number and photographs showing the issue. We will review your request and work with you to find an appropriate resolution in accordance with applicable law.
6. Non-Returnable Items
Some items may not be eligible for return where an applicable legal exception applies, such as certain personalised products or sealed goods that cannot be returned for hygiene reasons once unsealed.
Any applicable exceptions will be communicated in accordance with relevant consumer protection laws. Nothing in this policy limits your statutory rights.
7. Order Cancellations
If you wish to cancel an order, please email us as soon as possible at info@notunbanglabazar.co.uk.
If your order has already been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure. Your statutory cancellation rights under applicable law remain unaffected.
8. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us using the details below.
Business Name: Notun Bangla Bazar
Email: info@notunbanglabazar.co.uk
Phone: +44 122-341-3369
Business Address: 194 Mill Rd, Cambridge CB1 3NF, United Kingdom
We appreciate your business and will do our best to assist you with your return or refund request.
