Frequently Asked Questions (FAQs)

Welcome to Notun Bangla Bazar! We want your shopping experience to be simple, convenient, and enjoyable. Below, you'll find answers to common questions about our products, orders, shipping, returns, and refunds.

1. What products do you sell?

Notun Bangla Bazar offers a selection of footwear, including women's sport sneakers, running shoes, walking shoes, tennis sneakers, gym shoes, and casual athletic footwear for everyday activities.

2. Do you offer free shipping?

Yes! We offer free standard shipping within our UK shipping area. No standard shipping fee will be added at checkout for eligible orders.

3. Where do you ship?

We currently ship within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.

4. How long does delivery take?

Our estimated total delivery time is 5–8 business days, consisting of:

  • Order processing: 2–3 business days.

  • Transit after dispatch: 3–5 business days.

Delivery times are estimates and may vary due to courier operations, public holidays, weather conditions, or other unexpected circumstances.

5. How can I track my order?

If tracking is available for your shipment, we will send tracking information by email after your order has been dispatched. Please allow some time for tracking updates to become available.

If you have questions about your order status, contact us at info@notunbanglabazar.co.uk.

6. Can I change or cancel my order?

If you need to change or cancel an order, please email us as soon as possible at info@notunbanglabazar.co.uk.

We cannot guarantee changes or cancellations once an order has been processed or dispatched. Your statutory cancellation rights under applicable UK law remain unaffected.

7. What is your return policy?

We offer a 30-day return policy, subject to the conditions in our Return and Refund Policy and applicable consumer law.

Returned products should be unused, in new condition, and in their original packaging, with applicable accessories and labels included.

Please contact us by email before sending an item back so we can provide return instructions.

8. How long do I have to return an item?

Please contact us to initiate your return within the applicable return window. Our standard policy provides a 30-day return window, and approved returns should be sent back within 14 days of receiving return approval and instructions.

Your statutory rights under UK consumer law are not affected by these requirements.

9. How long do refunds take?

We aim to process eligible refunds within 10 days after receiving and inspecting the returned product, subject to applicable law.

Approved refunds are generally issued to your original payment method. The time it takes for the money to appear in your account may depend on your bank or payment provider.

10. What if I receive a damaged, defective, or incorrect product?

We're sorry if something isn't right with your order. Please email info@notunbanglabazar.co.uk with your order number, a description of the issue, and photographs where applicable.

We will review your request and help arrange an appropriate resolution in accordance with our policies and applicable consumer protection laws.

11. How can I choose the right shoe size?

Please review the available size options and any sizing information provided on the individual product page before placing your order.

If you have questions about a particular style or its sizing, contact us at info@notunbanglabazar.co.uk before purchasing.

12. What payment methods do you accept?

Available payment methods will be displayed at checkout. You can review the options provided there before completing your purchase.

13. How can I contact customer support?

You can contact Notun Bangla Bazar using the details below:

Email: info@notunbanglabazar.co.uk

Phone: +44 122-341-3369

Business Address: 194 Mill Rd, Cambridge CB1 3NF, United Kingdom

For order-related questions, please include your order number so we can assist you more efficiently.

14. Where can I find your store policies?

You can review our website policies for more information about shopping with us:

  • Shipping Policy

  • Return and Refund Policy

  • Terms of Service

  • Privacy Policy

  • Legal Notice

We encourage customers to review these policies before placing an order.

Still Have Questions?

If you cannot find the answer you're looking for, please contact our customer support team at info@notunbanglabazar.co.uk. We appreciate your interest in Notun Bangla Bazar and look forward to helping you enjoy a smooth shopping experience.